Remote Support |

Welcome to CompuMatter’s remote assistance.

Supporting you from right here in Anacortes, WA

WINDOWS
Users
Click Here To Download

APPLE
Users
Click Here To Download

Instructions after downloading – be sure to read

After clicking the blue link above, your file will be downloaded into your Downloads area. You must find that file:

If you are a Windows user the file will be named compumatter-support…
If you are an Apple user the file will be named splashtop-apple.dmg

Double click on it to open and run that program

You will be shown an ID – please inform your CompuMatter technician of that ID

How You Are Charged

You are only charged while talking to a technician. If you can download the file above and install it on your own, you avoid any fees for added support. However less tech savvy users often require 10 – 15 minutes just to get this software downloaded and running. In those cases we must include that added time as tech support time.

The rates for the majority of remote technical support needs is a minimum of 62.50 (1/2 hour) but otherwise billed at the rate of 125.00 per hour ongoing.
The rates for high level technical support (Servers, Business Networking etc) are typically 150.00 with a 1 hour minimum (unless your company has a support contract)

Thank you for considering us for your remote assist tech support needs