Remote Support | compumatter.com

Welcome to CompuMatter’s remote assistance.

Supporting you from right here in Anacortes, WA

WINDOWS
Users
Click Here To Download

APPLE
Users
Click Here To Download

LINUX
Users
Click Here To Download

Instructions after downloading – be sure to read

After clicking the blue link above, your file will be downloaded into your Downloads area. You must find that file

* The name of the file will be SplashtopSOS

Double click on it to open and run that program

You will be shown an ID – please inform your CompuMatter technician of that ID

How You Are Charged

You are only charged while talking to a technician. If you can download the file above and install it on your own, you avoid any fees for added support. However less tech savvy users often require 10 – 15 minutes just to get this software downloaded and running. In those cases we must include that added time as tech support time.

The rates for remote technical support are typically 57.50 per 1/2 hour with a 1/2 hour minimum.

The rates for high level technical support (Servers, Business Networks etc) are typically 65.00 per 1 hour with a 1 hour minimum (unless your company has a support contract)

Thank you for considering us for your remote assist tech support needs